ZENBOX PRO Terms and Conditions

These Regulations define the terms and conditions of purchase, installation, warranty, returns and liability rules for the device. ZENBOX PRO, available for purchase via the website www.zen-box.proThe Terms and Conditions are drawn up in Polish, in a formal format, taking into account applicable law, in particular provisions protecting consumer rights. Please read these Terms and Conditions carefully before purchasing the ZENBOX PRO device.

1. Purchase and installation conditions

• Purchase of device: ZENBOX PRO is purchased through the website www.zen-box.pro, which constitutes a sales contract between the Buyer and the Seller (the operator of the Zen-Box online store). After placing the order and making payment, the Seller confirms acceptance of the order. The Seller delivers the device to the specified address or makes it available for installation according to the selected installation option.
• Device installation methods: The buyer has two options to choose from when installing the ZENBOX PRO device:
  a) Self-installation – The Buyer may install the device themselves. The Seller provides detailed installation and operating instructions with the device. The Buyer is obligated to perform the installation strictly according to the instructions. The Seller is not responsible for any damage to the device or vehicle resulting from improper installation.
  b) Installation by a certified installer – The Buyer can use the services of a certified network of installers collaborating with the Seller. Depending on the Buyer's location, the installation service will be performed by one of three designated partner companies (e.g., company X, Y, or Z). Detailed information about the assigned installer and contact details will be provided to the Buyer after the order is placed. Installation service contract The agreement is concluded directly between the Buyer and the selected installation company. This means that the company is responsible for the installation and any defects. The Seller merely acts as an intermediary in connecting the Buyer with a certified installer and is not responsible for the course or outcome of the installation service provided by the external partner.
• Device receipt and start-up: After delivery of the device (and any installation by an installer), the Buyer should check that the product is complete and undamaged. If any damage occurred during transport or missing parts are found, the Buyer should contact the Seller immediately. The ZENBOX PRO device should only be used in vehicles and in accordance with the user manual. Any attempts to modify the device yourself are prohibited and may result in loss of warranty and liability for any resulting damage.

2. Warranty terms

• Warranty period: ZENBOX PRO is covered by a warranty for a period of 24 months (2 years) from the date the device is delivered to the Buyer (i.e., from the date of receipt of the shipment with the device or the date of installation of the device – whichever comes first). It is possible to extend the warranty period by an additional period (e.g., by 1, 2, or 3 years) on terms individually agreed with the Seller – in such a case, the terms of the extended warranty will be specified in a separate document or annex.
• Scope of warranty: The warranty covers manufacturing defects and failures resulting from causes inherent in the ZENBOX PRO device, revealed during proper use. During the warranty period, the Seller (or an entity authorized by the Seller, e.g., the device manufacturer) undertakes to repair or replace the device with a defect-free one free of charge if such defects are reported in accordance with the complaints procedure. The warranty is valid in the territory of the Republic of Poland. Any warranty repairs will be completed as soon as possible, but no longer than 14 business days from the date the defective device is delivered to the service center (this period may be extended in justified cases, of which the Buyer will be notified).
• Warranty exclusions: The warranty does not cover damage or defects to the device resulting from circumstances other than defects inherent in the product sold. In particular, the warranty does not cover defects resulting from:
  • Improper installation device (including installation contrary to the operating instructions or carried out by uncertified personnel).
  • Improper use or operation of the device contrary to its intended purpose (e.g. use in a manner not specified by the manufacturer, in vehicles not covered by the compatibility list, or interference with the device).
  • Do-it-yourself modifications or repairs performed by unauthorized persons. Opening the device housing, modifying the vehicle's electrical system beyond the installation instructions, or other interventions will void the warranty.
  • Mechanical or external damage factors beyond the Seller's control (such as liquid flooding, fire, road accident, overvoltage in the vehicle's installation, force majeure, etc.).
  • Natural wear and tear components that wear out during normal use of the device.
  If any of the above circumstances precluding warranty liability occur, the Seller has the right to refuse to repair or replace the device free of charge. Warranty rights do not exclude, limit, or suspend the Buyer's rights under warranty provisions for defects in sold goods (if applicable).
• Complaints procedure: In the event of a defect covered by the warranty, the Buyer should immediately (no later than 14 days from its discovery) submit a complaint to the Seller. Complaints should be submitted in writing or electronically (e-mail) to the Seller's contact details provided in these Terms and Conditions, describing the defect and the circumstances of its occurrence. The Seller may request that the device be delivered to a designated service center or point for inspection. The costs associated with returning the device for warranty repair will be borne by the Seller if the complaint is deemed justified (i.e., the defect is covered by the warranty). If the complaint is accepted, the Seller will repair or replace the device and return it to the Buyer at its own expense. If the complaint is rejected (e.g., it is determined that the damage is not covered by the warranty), the Seller will inform the Buyer, providing the reasons for the refusal, and, if necessary, will return the device at the Buyer's expense or, with the Buyer's consent, may carry out a paid repair under separate terms.

3. Returns Policy

• Right of withdrawal (return of device): The Buyer who is a consumer has the right to withdraw from the ZENBOX PRO sales contract concluded at a distance, without giving any reason, within 14 days from the date of receipt of the device. The Seller voluntarily extends this right by offering the "Satisfaction Guaranteed or Your Money Back" program, under which the Buyer may withdraw from the contract within 30 days from the date of installation of the device (or if the device was not installed by a network of installers, from the date of delivery of the device). The extended 30-day return period is possible provided that all requirements described below are met. The right to a return is not available to a Buyer who is not a consumer as defined by law, unless the parties agree otherwise.
• Return acceptance conditions: The returned device must be in its original condition, i.e. it must not show any signs of use beyond the normal scope of product testing. The buyer should return the device in original packaging, with all accessories, cables, instructions, and proof of purchase (receipt or invoice). It is permissible to carefully unpack and install the device in the vehicle to check its operation. However, in the event of withdrawal from the contract, the Buyer is obligated to restore the device to its original condition and properly secure it for return transportation. If the device was installed by a certified installer, the Buyer should allow the device to be disassembled before returning the device (it is recommended to do this at an authorized installation point). Any damage to the device or vehicle resulting from disassembly by unauthorized persons is the responsibility of the Buyer. The Seller reserves the right to refuse the return or reduce the refund amount if it determines that the device was damaged due to the Buyer's fault or is incomplete.
• Withdrawal procedure: To exercise the right of return, the Buyer must submit a clear declaration of withdrawal to the Seller before the applicable deadline (14 or 30 days, depending on the case). This declaration may be sent in writing to the Seller's registered office address or electronically to the email address provided for contact purposes. The Seller will immediately confirm receipt of the declaration of withdrawal (if sent by email, by returning the returned message). The Buyer must then return the device to the Seller – it should be sent to the warehouse or office address provided by the Seller. The cost of returning the goods In the event of withdrawal from the contract (return), the cost is generally borne by the Buyer, unless separate regulations provide otherwise or the Seller agrees to cover this cost. It is recommended to insure the return shipment against loss or damage in transit.
• Refund of payment: In the event of a valid withdrawal from the contract, the contract is deemed null and void, and the parties will reimburse each other for any payments received. The Seller will refund the price paid for the device (and the costs of delivery to the Buyer, if any) no later than 14 days from the date of receipt of the withdrawal notice. The Seller may withhold reimbursement until the device is returned or the Buyer provides proof of shipment, whichever occurs first. Refunds will be made using the same payment method used by the Buyer in the original transaction, unless the Buyer expressly agrees to a different method of reimbursement. If payment for the device was settled directly between the Buyer and a certified installer (e.g., as part of an installation service), the details of the refund for the installation service may need to be agreed upon with the installation company in accordance with the terms of a separate service agreement.

4. Liability for faults and functional limitations

• Device characteristics: ZENBOX PRO is an electronic device that integrates with the vehicle's electronic system in order to permanent deactivation of the Start-Stop system and the RSA system (Road Sign Assist) in selected vehicle models. Installing the device intentionally and permanently disables the specified vehicle functions, which is its intended effect. The Buyer acknowledges that installing the device changes the vehicle's factory settings regarding the Start-Stop and/or RSA system. ZENBOX PRO should only be used in vehicles listed in the product specifications as supported models.
• Compatibility limitations: Although ZENBOX PRO is designed to be compatible with a wide range of vehicle makes and models, there may be instances where the device's functionality is limited. For some car models or specific trim levels, the Start-Stop or RSA system may not be fully deactivated, or the vehicle may experience erroneous messages or other unforeseen side effects. Such situations may result from individual differences in the vehicle's on-board software, design changes made by the vehicle manufacturer, or other factors beyond the Seller's control. The Seller endeavors to provide an up-to-date list of compatible vehicles and known functional limitations on the product page. It is recommended that the Buyer confirm (e.g., by consulting with the Seller) that their vehicle is among the models supported by ZENBOX PRO before purchasing.
• No liability for incompatibility: The Seller is not responsible for any incompatibility of the ZENBOX PRO device with the Buyer's specific vehicle or for incomplete functionality of the device in a given vehicle, unless the cause of such incompatibility or limitations is a defect in the device itself. In other words, if the device itself is functional but does not fully meet its intended purpose due to the characteristics of the given vehicle model, this does not constitute grounds for any claims against the Seller, other than the Buyer's possible exercise of the right to return the device within the prescribed period (in accordance with point 3 above). The Seller's liability in the event of physical defects in the device is limited to the obligations provided under the warranty (point 2 above) and warranty provisions, if applicable.
• Defects and damages caused during use: The seller is not liable for any damage to the vehicle or for any bodily injury to third parties resulting from improper use ZENBOX PRO device. In particular, any liability of the Seller is excluded if the Buyer: (a) used the device contrary to the instructions or its intended use, (b) ignored warnings or recommendations regarding installation and use, (c) made unauthorized modifications to the vehicle installation or the device itself. The Seller is also not responsible for indirect effects deactivation of the Start-Stop or RSA systems, such as changes in fuel consumption, exhaust emissions, the operation of other driving assistance systems, or a possible breach of the vehicle manufacturer's warranty. The Buyer acknowledges that any consequences resulting from the intentional deactivation of vehicle safety or efficiency systems (Start-Stop, RSA, etc.) using the ZENBOX PRO device are the responsibility of the Buyer as the conscious user of this device. Nothing in these Terms and Conditions limits the Seller's liability to the extent that such liability cannot be excluded or limited under applicable law (e.g., in the event of damage caused intentionally by the Seller).

5. Final provisions

• Changes to the Regulations: The Seller reserves the right to amend these Terms and Conditions for important reasons, such as changes in legal regulations, expansion or modification of the product offering, changes in payment or delivery methods, or the need to clarify the provisions of the Terms and Conditions. Buyers will be notified of any planned changes to the Terms and Conditions via an announcement posted on the Seller's website (www.zen-box.pro) or by email (if they have a customer account or subscribe to the newsletter) at least 14 days in advance of the effective date of the changes. Orders placed before the effective date of the new Terms and Conditions will be fulfilled under the existing terms and conditions, unless the provisions of the amended Terms and Conditions are more favorable to the Buyer (in which case they may also apply to previously placed orders with the Buyer's consent).
• Applicable legal provisions: In matters not regulated by these Regulations, the relevant provisions shall apply. provisions of Polish law, in particular the Act of 23 April 1964 – the Civil Code (Journal of Laws 1964 No. 16 item 93, as amended) and – with respect to Buyers who are consumers – the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014 item 827, as amended). The provisions of the Regulations are not intended to exclude or limit any consumer rights granted to them under mandatory provisions of law – in the event of a possible conflict between the provisions of the Regulations and these provisions, the provisions of law shall prevail.
• Dispute resolution: Any disputes between the Seller and the Buyer arising from the ZENBOX PRO sales contract or these Terms and Conditions will be resolved amicably in the first instance. The Buyer may use out-of-court complaint and claim settlement methods (e.g., mediation, arbitration at the Trade Inspection Authority, the ODR platform available at http://ec.europa.eu/consumers/odr). If an amicable resolution of the dispute is not possible, the court with local and substantive jurisdiction will have jurisdiction, in accordance with applicable law.
• Contact details and customer support: In case of questions regarding the operation of the product, complaints, the wish to exercise the right of return or other issues related to the purchase and use of ZENBOX PRO, the Buyer may contact the Seller via the following channels:
  • Email address: [email protected]Telephone hotline: +48 732 080 889 (open weekdays 9:00–17:00)Correspondence address: Międzyleska 4, 50-514 Wroclaw, Poland.
  The Seller makes every effort to ensure efficient communication with customers and that complaints are resolved as quickly as possible. Technical and substantive support for ZENBOX PRO users is available at the contact details above.
• Entry into force of the Regulations: These Terms and Conditions come into effect on the date of their publication on the website www.zen-box.pro and apply to all orders placed from that date. These Terms and Conditions constitute an integral part of the sales agreement concluded between the Seller and the Buyer. By placing an order, the Buyer confirms that they have read the Terms and Conditions and accept their provisions.