Regulations of ZENBOX PRO

These Terms and Conditions set out the terms and conditions of purchase, installation, warranty, returns and liability rules for the device ZENBOX PRO, available for purchase through the website www.zen-box.pro. The Regulations have been drawn up in the Polish language, in formal form, taking into account the applicable laws, in particular the laws protecting consumer rights. Please read the Terms and Conditions carefully before purchasing the ZENBOX PRO device.

1. purchase and installation conditions

• Purchase of the device: The purchase of ZENBOX PRO is made via www.zen-box.pro, which is equivalent to the conclusion of a sales contract between the Buyer and the Seller (operator of the Zen-Box online store). Once the order is placed and payment is made, the Seller confirms acceptance of the order for processing. The Seller delivers the device to the indicated address or makes it available for installation according to the selected installation option.
• Ways to install the device: The buyer can choose from two options for installing the ZENBOX PRO:
  a) Self-installation - The buyer can install the device on his own. The seller shall provide with the device detailed instructions for installation and operation. The buyer is obliged to carry out the installation strictly according to the instructions. The Seller shall not be liable for any damage to the device or the vehicle resulting from improper self-installation.
  (b) Installation by a certified installer - The Buyer can use the services of a certified network of installers cooperating with the Seller. Depending on the Buyer's location, the installation service will be performed by one of three designated partner companies (e.g. company X, Y or Z). Exact information about the assigned installer and contact information will be provided to the Buyer after the order is placed. Installation service contract is concluded directly between the Buyer and the selected installation company - this means that the party responsible for the execution of the installation and its possible defects is this company. The seller only acts as an intermediary in putting the Buyer in contact with a certified installer and is not responsible for the course or result of the installation service provided by a third-party partner.
• Device acceptance and commissioning: Upon delivery of the device (and possible installation by the installer), the Buyer should check that the product is complete and undamaged. If there is any damage caused in transit or if the set is missing, the Buyer should immediately contact the Seller. The ZENBOX PRO should be used only in vehicles and in a manner consistent with the instruction manual. Any attempts to modify the device on your own are prohibited and may result in loss of warranty rights and liability for damages.

2 Warranty terms and conditions

• Warranty period: ZENBOX PRO is guaranteed for the period of 24 months (2 years) from the date of delivery of the device to the Buyer (i.e. from the date of receipt of shipment with the device or the date of installation of the device - whichever event occurs first). It is possible to extend the warranty period for an additional period (e.g. for 1, 2 or 3 years) on terms agreed individually with the Seller - in this case the terms of the extended warranty will be specified in a separate document or annex.
• Warranty coverage: The warranty covers manufacturing defects of the device and malfunctions arising from causes inherent in the ZENBOX PRO device, revealed during proper use. During the warranty period, the Seller (or an entity authorized by the Seller, such as the manufacturer of the device) undertakes to repair or replace the device free of charge if the defects are reported in accordance with the complaint procedure. The warranty is valid in the territory of the Republic of Poland. Warranty repairs, if any, will be carried out as soon as possible, but no longer than 14 working days from the date of delivery of the defective equipment to the service point (this period may be extended in justified cases, of which the Buyer will be informed).
• Warranty exclusions: The warranty does not cover damage or defects in the device resulting from circumstances other than defects inherent in the product sold. In particular, the warranty does not cover defects arising as a result of:
  • Incorrect installation equipment (including installation contrary to the operating instructions or carried out by uncertified personnel).
  • Improper use or operation of the device contrary to its intended use (e.g., use in a manner not anticipated by the manufacturer, in vehicles not included in the compatibility list, or interference with the device).
  • Self-modifications or repairs made by unauthorized persons. Opening the housing of the device, modifications to the vehicle's electrical system beyond the installation instructions, or other interference will void the warranty.
  • Mechanical or external damage factors beyond the Seller's control (such as liquid flooding, fire, traffic accident, surges in the vehicle's installation, force majeure, etc.).
  • Natural wear and tear Components that wear out in the course of normal use.
  If any of the above circumstances excluding warranty liability occurs, the Seller has the right to refuse to repair or replace the device free of charge. Warranty rights do not exclude, limit or suspend the Buyer's rights under the warranty provisions for defects of the thing sold (if applicable).
• Complaint Procedure: In the event of a defect covered by the warranty, the Buyer should immediately (no later than within 14 days of noticing the defect) report a complaint to the Seller. The complaint should be submitted in writing or electronically (e-mail) to the Seller's contact details indicated herein, describing the defect found and the circumstances of its occurrence. The Seller may ask you to deliver the device to the designated service center or point to verify the defect. The costs associated with sending the device back for warranty repair shall be borne by the Seller, if the complaint is considered legitimate (i.e. the defect is covered by the warranty). If the complaint is accepted, the Seller will repair the device or replace it with a new one and send it back to the Buyer at his own expense. If the complaint is rejected (e.g., it is determined that the defect is not covered by the warranty), the Seller will inform the Buyer, justifying the refusal, and, if necessary, will send the device back at the Buyer's expense or, with the Buyer's consent, may carry out a chargeable repair under separate conditions.

3. return policy

• Right of withdrawal (return of the device): A buyer who is a consumer has the right to withdraw from the ZENBOX PRO sales contract concluded remotely, without giving any reason, within the period of 14 days from the date of receipt of the device. The seller voluntarily extends this entitlement by offering a "Satisfaction Guaranteed or Money Back" program, under which the buyer can cancel the contract within a period of 30 days from the date of installation of the device (and if the device was not installed by a network of installers - from the date of delivery of the device). Taking advantage of the extended 30-day return period is possible provided that all the requirements described below are met. The right to return is not granted to a Buyer who is not a consumer as defined by law, unless the parties agree otherwise.
• Conditions for accepting the return: The returned device must be in an unaltered condition, i.e. it must not bear traces of use beyond the normal range of product testing. The buyer should return the device in original packaging, with a set of received accessories, cables, instructions and proof of purchase (receipt or invoice). It is permissible to carefully unpack and install the device in the vehicle in order to check the operation, but in the event of withdrawal from the contract, the Buyer is obliged to restore the device to its original state and properly protect it for return transportation. If the device was installed by a certified installer, the Buyer should allow the device to be disassembled before returning it (it is recommended that this be done at an authorized installer). Damage to the device or vehicle caused by disassembly by unauthorized persons shall be charged to the Buyer. The Seller reserves the right to refuse to accept the return or to reduce the amount to be returned if it finds that the device has been damaged through the fault of the Buyer or is incomplete.
• Withdrawal procedure: In order to exercise the right of return, the Buyer should, before the expiration of the applicable period (14 or 30 days, as the case may be), make an unequivocal statement of withdrawal from the contract to the Seller. This statement may be sent in writing to the address of the registered office of the Seller or electronically to the e-mail address indicated for contact. The Seller will immediately confirm receipt of the statement of withdrawal (if sent by e-mail - by returning the return message). The Buyer is then obliged to return the device to the Seller - it should be sent back to the warehouse or office address indicated by the Seller. Cost of sending back the goods within the framework of withdrawal from the contract (return), as a rule, shall be borne by the Buyer, unless separate regulations provide otherwise or the Seller agrees to cover this cost. It is recommended to insure the return shipment in case of loss or damage in transit.
• Return of payment: In the event of effective withdrawal from the contract, the contract is considered not concluded, and the parties shall return the services received to each other. The seller will refund the price paid for the device (and the cost of delivery to the Buyer, if any) within no more than 14 days from the date of receipt of the statement of withdrawal from the contract. The seller may withhold reimbursement until it receives the device back or the buyer provides proof of return, whichever event occurs first. The payment will be refunded using the same method of payment used by the Buyer in the original transaction, unless the Buyer expressly agrees to another form of refund. In cases where the payment for the device was settled directly between the Buyer and a certified installer (e.g., as part of an installation service), the details of the settlement of the refund for the installation service may need to be agreed with the installation company in question in accordance with the terms of a separate service contract.

4. liability for defects and functional limitations

• Device characteristics: ZENBOX PRO is an electronic device that integrates with a vehicle's electronic system to Permanently disable the Start-Stop system and the RSA system (Road Sign Assist) in selected car models. Installation of the device intentionally and permanently disables the indicated vehicle functions, which is the intended effect of the device. The buyer acknowledges that installation of the device changes the vehicle's factory settings for Start-Stop and/or RSA system operation. ZENBOX PRO should only be used on vehicles listed in the product specifications as supported models.
• Compatibility limitations: Although ZENBOX PRO is designed to be compatible with a wide range of vehicle makes and models, there may be cases where the device's functionality will be limited. For some car models or their specific equipment versions, the Start-Stop or RSA system may not be completely disabled, or the vehicle may experience erroneous messages or other unforeseen side effects of the device's operation. Such situations may result from individual differences in the vehicle's on-board software, design changes made by the auto manufacturer, or other factors beyond the Seller's control. The Seller shall endeavor to provide an up-to-date list of compatible vehicles and known functional limitations on the product page. It is recommended that the Buyer make sure (e.g. by consulting the Seller) that his/her vehicle is among the models supported by ZENBOX PRO prior to purchase.
• No liability for incompatibility: The Seller shall not be liable for any incompatibility of the ZENBOX PRO device with a particular Buyer's vehicle or for incomplete operation of the device's functions in a particular vehicle, unless the cause of such incompatibility or limitations is due to a defect in the device itself. In other words, if the device as such is operable, but does not fully perform its functions due to the characteristics of a particular vehicle model, this does not constitute a basis for claims against the Seller other than the Buyer's possible exercise of the right of return within the stipulated period (in accordance with Section 3 above). The Seller's liability in the event of physical defects in the equipment is limited to the obligations provided under the warranty provided (Section 2 above) and the warranty provisions, if applicable.
• Defects and damage caused during use: The seller shall not be liable for damage to the vehicle or injury to third parties as a result of the following misuse ZENBOX PRO device. In particular, any liability of the Seller is excluded if the Buyer: (a) used the device contrary to the instructions or its intended use, (b) ignored warnings or recommendations for installation and use, (c) made unauthorized modifications to the vehicle installation or the device itself. The Seller shall also not be liable for indirect effects disabling Start-Stop or RSA systems, such as changes in fuel consumption, emissions, operation of other driving assistance systems, or possible violation of the vehicle manufacturer's warranty. The Buyer acknowledges that any consequences resulting from intentional disabling of the vehicle's safety or efficiency systems (Start-Stop, RSA, etc.) using the ZENBOX PRO device shall be borne by the Buyer as an informed user of the device. Nothing in these Terms and Conditions limits the Seller's liability to the extent that such liability cannot be excluded or limited under applicable law (e.g., in the case of damage caused intentionally by the Seller).

5 Final provisions

• Amendments to the Regulations: The Seller reserves the right to make changes to these Terms and Conditions for important reasons, such as a change in the law, expansion or change in the product offer, changes in payment or delivery methods, or the need to clarify the provisions of the Terms and Conditions. Buyers will be informed of any planned change to the Terms and Conditions by a notice posted on the Seller's website (www.zen-box.pro) or by email (if they have a customer account or newsletter subscription) at least 14 days in advance of the effective date of the changes. Orders placed before the effective date of the new wording of the Terms and Conditions will be carried out on the existing terms and conditions, unless the provisions of the amended Terms and Conditions are more favorable to the Buyer (in which case they may also apply to previously placed orders with the consent of the Buyer).
• Applicable legislation: In matters not regulated by these Regulations, the relevant polish law, in particular the Act of April 23, 1964 Civil Code (Journal of Laws 1964 no. 16 item 93 as amended) and - with respect to Buyers who are consumers - the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014 item 827 as amended). The provisions of the Terms and Conditions are not intended to exclude or limit any of the consumer's rights under mandatory provisions of law - in the event of a possible conflict between the provisions of the Terms and Conditions and such provisions, the provisions of law shall prevail.
• Dispute resolution: Any disputes between the Seller and the Buyer, arising from the contract of sale of the ZENBOX PRO device or from these Regulations, will be resolved amicably in the first place. The Buyer may use out-of-court ways of dealing with complaints and claims (e.g. mediation, conciliation at the Trade Inspection, ODR platform available at http://ec.europa.eu/consumers/odr). If an amicable resolution of the dispute is not possible, the competent court to resolve the dispute will be a common court of local and material jurisdiction in accordance with the law.
• Contact information and customer support: In case of questions about the operation of the product, claims, desire to exercise the right of return or other issues related to the purchase and use of ZENBOX PRO, the Buyer may contact the Seller through the following channels:
  • Email address: [email protected]Phone Hotline: +48 732 080 889 (open weekdays from 9:00 a.m. to 5:00 p.m.)Mailing address: 4 Międzyleska St., 50-514 Wroclaw, Poland.
  The vendor makes every effort to ensure that communication with customers is smooth and requests are processed as quickly as possible. Technical and content support for ZENBOX PRO users is available at the above contact information.
• Entry into force of the Regulations: These Regulations enter into force on the date of publication on the website www.zen-box.pro and are valid for all orders placed from that date. The Regulations are an integral part of the sales contract concluded by the Seller with the Buyer. By placing an order, the Buyer confirms that he has read the Regulations and accepts their provisions.